BANKING IS LOSING TOUCH

Steve: THE BANKS CAN’T WAIT FOR DIGITAL I.D. A.I to take over soon.

I am noticing personally that the banks are losing touch with their customers and especially older people. Firstly, many years ago now we were all encouraged to used TELE-BANKING for our convenience and that life would be a lot easier for us. Well that seemed to work well for a season, until it was declared that there would be no more telebanking without 2nd ID meaning a mobile phone. Many old people have a hard time using mobile phones including me. I know that it can be tedious to have to drive into town to perform some banking business instead of doing it all on-line. Unfortunately, I have noticed in recent years that one of my banks in particular is becoming impatient with having to deal with customers. It is as though they can’t wait until there won’t be any human visitors to the bank anymore as everything will have become digital. Avoiding human contact seems to be the way of the future in so many aspects of modern society. The bank seems to be harsh with older people and acting as if they are just a nuisance. This week I was putting cash into the machine and fortunately a nice young lady in the bank was observing what I was doing. When I had finished I left the bank and did what I had never done before .I left my card in the machine. I then went to another bank nearby to do other business. Whilst at the 2nd bank, I suddenly noticed to my chagrin that I was missing a bank card. I rushed back to the 1st bank in question. I talked to the young lady and she told me that she had rescued my bank card, and boy was I thankful. Unfortunately, for me that was just the start of my ordeal. Even though the bank knew who I was, I was given a big hassle to get my card back again and the machine even said that my PIN NUMBER was wrong when I had to use it when I know for certain that I was using the correct number. Fortunately for me I have 2 different accounts at that bank and was able to get my card after around half an hour of hassle. When they already knew who I was, why make such a hassle about me getting back my own bank card? It would seem that the bank can’t wait until the new digital I.D comes in with instant recognition of all customers. I felt sorry for older people in the queue as they should have been treated with a lot more respect and not in a big hurry!